Shop Policy

Customer Care and Data Policy

 

At Flower Box, our customers are our priority. We're dedicated to providing you with all the information and support you need. Please familiarize yourself with our shop's policies and ordering information below.

If you require immediate assistance or can't find what you're looking for, please don't hesitate to contact us via phone or email. We're committed to providing you with the support you need.

 

How We Use Your Data for Customer Care

 

To ensure excellent customer service, we collect necessary customer data, including your name, email, phone number, and address. This data is used for the following purposes:

• Addressing Customer Care Issues: We use your information to resolve any issues related to products, services, deliveries, complaints, or inquiries raised by you or your recipient.

• Order Management and Communication: We may contact you regarding any changes, cancellations, or other important information concerning your order.

• Account Management: If you have a registered account on our website, we use your data to manage and maintain your account.

• Gathering Customer Feedback: With your permission and in compliance with applicable law, we may use your contact information to solicit feedback about your order from you or your recipient.